Thanks for shopping at Gracie Mae Gifts! If you are not entirely satisfied with your purchase, we're here to help!
Monogrammed (vinyl or embroidery) items may not be returned. Due to the nature of these items, they’ve been made especially for you. For all other unused items in original packaging, they may be returned within 14 calendar days from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Customer will be responsible for paying the shipping costs for returning your item(s). Shipping costs are non-refundable.
If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org